Samsung Bespoke RR39C76K339 Fridge - Satin Beige

Faulty from day 1, ghastly service from Samsung

"The fridge has been faulty from day 1, from the moment it was turned on, four hours after the delivery was complete. The fridge is making a very significant and loud noise, similar to a tractor vehicle, and is very evidently not working as it should. I own two units of this fridge, and the second unit is silent. This further demonstrates that this unit is faulty. I contacted the manufacturer, Samsung, on 23 August 2023, a day after the delivery was complete, to report the fault and ask for it to be repaired. An engineer visited on 31 August 2023 and agreed that the fridge is evidently not working as it should and that the fridge should not sound like a tractor. The engineer suggested this is likely due to poor handling of the fridge during transport, and that the fridge was likely put in a horizontal position at some point, causing the oil inside the fridge to stick to the system pipes and not circulate properly. The engineer mentioned that there is no way to fix the fault, and that the two possible courses of action are either to replace the fridge or else wait to see whether the noise subsides over time. The engineer asked us to keep the fridge for inspection to see whether the noise would subside. On 10 September 2023 I wrote to the manufacturer again to complain that the fault has not only not disappeared, but is rather becoming worse with time. On 11 September 2023 I had a call with the manufacturer, and they advised me to either keep waiting to see whether the fault would fix itself, or else return the fridge to the retailer. It’s been 3 weeks since the fridge was delivered, and not only has the fault not disappeared, but it has become worse. The fridge has been faulty from day 1 and I have detailed evidence from the manufacturer to prove that. I'm very sorry I purchased this fridge and with the service I received from Samsung, not taking responsibility for faulty goods. I hope AO.com will help set things right. "

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Fantastic looking fridge.

"Very pleased you can say delighted with this fantastic fridge. I love the look of it and it blends in well with my cream kitchen. The draws are a great way of keeping food fresh. I was alway throwing away veg and salad before now it lasts for ages. I am really am pleased I waited and saved up a bit longer to get this quality fridge. With loads of space. "

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Happy Customer

"Exactly as advertised. Feels well built but the door opens easily enough. I’ve only had it a week but I’m very happy with it and my milk no longer goes off two days before its UBD."

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Great Fridge

"This is a great looking fridge, which fits in with my kitchen decor. Plenty of space for food."

1 of 1 people found this review helpful.

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Great looking product with good features.

"Stylish exterior, practical interior layout with various options for shelf positions. Shelves and door boxes feel and of good quality. when installing, it's important that the floor at the rear of the unit is level as there is no means of adjusting the rear wheels once the fridge is in place. Reversing the handle position is quite a big job, requiring the unit to be laid down on its side so you can access the fixing screws. The procedure is clearly described in the instructions though ."

1 of 1 people found this review helpful.

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Great new design!

"So far its excellent"

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