Hisense 3 Series WF3M841BWI Built In 8Kg Washing Machine - White

Would not recommend

"The customer service from Hisense was so awful that I would hate for anyone else to have to experience it.

I bought this item and from the beginning it was having electrical glitches, which isn't an issue these things can happen. I phoned AO when I'd had the item for 48hrs and they said i had to go to Hisense.

My call was answered by a lady called Sophie or similar and at best her attitude was one of tolerating me as a customer.

She declined to help unless she had video evidence of the issue, the video was too large to send by email so i requested how else they would like it. I'm informed very clearly in an email of the options they prefer including sending it direct from Google drive or sending it as a link through email, to be on the safe side i do both. I did try a 3rd way too but the site was down.

I phoned the next day to be told by the same lady that she hadn't received the information, i informed her that i had delivery receipts for them all. She then said it wasn't allowing her to open them, so i had to keep on trying or she wouldn't/couldn't help. I requested she speak to her IT department if she couldn't access them, she declined saying it would take too long and that i should just keep trying.

I requested to speak to someone else, she declines.

I then phone AO as i just want the washing machine that arrived faulty to be replaced. They phone the same lady and she tells them it's not an IT issue but the fact that i sent it in a way that they don't accept, i had followed their instructions. She again declines to involve IT.

The AO staff member asks to escalate the issue to someone who can help, Sophie again declines this request. She also declines their request for compensation for me.

AO then escalate it internally to an Hisense rep (i think). Their feedback is that they request that Hisense access the video I've sent as it was sent in the correct format.

Hisense make an appointment for in a week for someone to check the washing machine, but this would not be a confirmed replacement date. Sophie believes this is them doing me a favour, for a machine that arrived faulty. Again AO ask if I'll receive any compensation, again that's declined.

I'm told that they will do their assessment and report and that a plan will be made from there. I'm also told that it will be up to me to contact them regarding the report and the repair as they won't be contacting me.

All of this took several days of going back and forth.

For a machine that arrived faulty i can't believe how awful the customer service was. All i had wanted was a straight replacement.

At this point AO step in, but honestly i don't think anyone should have been talked to or treated the way that i was by Hisense and i think AO could have sorted this alot sooner knowing that the item had arrived faulty not even 48hrs before.

I wouldn't recommend this to anyone, errors happen that fine, electrical issues happen and that's understandable but speaking to customers like this when they've paid money for any item isn't right. "

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Happy Household!

"Never purchased Hisense products before. To date, cannot fault new washing machine. Happy household!??"

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Fabulous washing machine

"Fabulous washing machine that leaves clothes smelling fresh, unlike my last machine! Some of the programs are a little long, but I just need to be a bit more organised and set to wash overnight. Overall a super machine for the price, happy customer!"

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Quiet!

"Really quiet, excellent machine considering it’s an inexpensive model. Timer is useful."

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Quiet product with good features.

"Great product. Quiet."

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Good washing machine

"Nice and quiet, good selection of wash options and seems well built. "

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